At Grand Solmar Rancho San Lucas, we want every guest to enjoy the best of our holistic approach to total well-being. To make sure your experience is rewarding from arrival to departure, we've put together a list of spa etiquette. Browse our guidelines below and begin your path to wellness and rejuvenation in complete assurance.
Your spa visit has been carefully arranged to accommodate your specific needs and desires. To ensure that every guests receives the personalized attention and service we strive to provide, please plan to arrive at least 20 minutes prior to your appointment time. If possible, we invite you to arrive up to one hour beforehand so that you may enjoy our exclusive facilities. Late arrivals will be accommodated as possible, but will finish within the scheduled treatment time and the fee will remain unchanged. Also, upon your arrival, plan to complete our consultation form, and inform us of any allergies or injuries that may make the treatment you have chosen unsuitable. We are pleased to offer safer alternatives.
Please provide at least five hours' notice for changes to or cancellation of your scheduled treatments. Regrettably, no-shows will be charged 50 percent of the scheduled treatment cost.
Jewelry & Valuables
To ensure your absolute comfort and relaxation, we suggest you do not bring jewelry or other valuables with you for your treatments. Management accepts no responsibility for the loss of valuables brought onto the spa premises.
We have specially designed treatments for expectant mothers. Please allow us to suggest suitable treatments for you to enjoy during this special time.
Children are welcome to enjoy our distinctive spa treatments. However, we require a parent or guardian to accompany children under 16 for the duration of their visit.
When you arrive, we will provide a plush bathrobe and slippers along with a locker for your clothing and personal belongings. Soft cotton towels are located throughout the spa. Additional spa amenities, such as deodorant, mouthwash and hair styling products, are available in our locker areas. Discreet disposable underwear is provided for total body treatments.
Our Spa facilities are open daily from 9:00 a.m. - 7:00 p.m.
If you are planning a spa visit with a group of four or more guests, please note that pre-booking a minimum of seven days in advance is necessary for all treatments. A minimum four-day cancellation policy is strictly enforced for all group appointments. No-shows and cancellations made within 96 hours of treatments incur full treatment charges. Full payment for group bookings is required upon confirmation of booking. Plan to arrive at least 30 minutes prior to scheduled group appointments. Late arrivals will be accommodated as possible, but will still finish within the scheduled treatment time and the fee will remain unchanged.
Prices & Tax
All prices are in US dollars and subject to change without notice. All spa services and home care products are subject to 16% tax. We accept VISA and MC, but do not accept cash or offer cash refunds. You may bill spa charges back to your hotel suite with pre-arranged hotel credit only.